Refund Policy

1. Overview

We want you to be satisfied with APPEX360. This Refund Policy explains when refunds are available and how to request one. It should be read alongside our Terms & Conditions (Section 4).

2. Eligibility

Refund requests are assessed case-by-case. In general, you may be eligible for a refund if you were charged in error, experienced a qualifying service issue that we could not resolve, or request cancellation within the window described below.

3. How to Request a Refund

Contact us at support@appex360.com or via our Contact page with your account email, organisation name, and a brief description of the reason. We may ask for supporting details to verify the request.

4. Timeline — 30 Days

Where a refund is approved, we aim to process it within 30 days of your request. Refunds are issued to the original payment method. Bank processing times beyond that are outside our control.

5. Partial Months

Subscription fees are billed in advance. Cancellations take effect at the end of the current billing period. We do not provide pro-rata refunds for partial months unless required by law or otherwise agreed in writing.

6. Trial

The 14-day free trial does not require payment and therefore no refund applies to trial usage. If you provide payment details during trial, you will only be charged at the end of the trial if you do not cancel before it expires.

7. Contact

Questions about this policy? Email support@appex360.com. We review every request and respond as quickly as possible.

8. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated via email or an in-product notice. Continued use after an update constitutes acceptance of the revised policy.